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Doors Open to Those With Initiative - Apply Within
by Stephan Bevan
Like outstanding Customer Service skills, Initiative is something people either have or they don't. Those who do have these instincts just seem to navigate through certain situations with ease, like a foo-foo dust has sprinkled on them and they just know how to charm others and seize opportunities. Read more
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How Do You Keep Your Best Employees From Jumping Ship?
by Tim Knox
Before becoming a full time entrepreneur (or ontamanure, as my daughter calls me) I worked my share of jobs and had my share of bosses. Some of the jobs I enjoyed, some I did not. The same is true for the bosses. Some were decent folks who treated me with the same respect I gave them while others would have been better suited running a concentration camp. I shouldn’t complain, though, because it was the worst boss I ever had who ultimately motivated me to start my own business as a way of escaping the shackles of employment. Read more
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Do You Want Fries With That Management Style?
by Tim Knox
I’ve written many times about my vast experience in the fast food industry, not as a worker, but as an often mistreated customer. Each story typically involved bad food, apathetic employees, horrible customer service, and a vow never to return. That vow usually ended up in the dumpster when my craving for a chicken burrito got the better of my logic and principles. Read more
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Good Help Really Is Hard To Find
by Tim Knox
A few years ago I wrote a column in which I compared managing employees to herding cats: just when you think you have everyone organized in a happy little group and going in the same direction one cat breaks from the herd and heads off to do its own thing. Then another cat falls out of line, then another, then another. Finally two more cats ask to go home sick and three others just wander off after lunch, never to be heard from again. Read more
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Put Your Faith In Contractors, Then Pray Like Mad
by Tim Knox
Earlier this year I was convinced by my loving wife and adoring kids that if I truly loved them I would have a swimming pool installed in our back yard. The experience did introduce me to an interesting class of entrepreneurs collectively called, “contractors.” I don’t mean to generalize, but the contractors I’ve been dealing with are a stereotypical bunch who drive really big pickup trucks and wear worn work boots and dirty jeans and torn t-shirts and sport three-day whiskers and go by names like Buddy, Bubba, Junior, Earl, and of course Tiny, who was the largest guy on the crew.
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Companies Stifle Intrapreneurs At Their Own Risk
by Tim Knox
I've noticed an interesting trend lately. Usually the e-mail I receive in response to this column comes from rookie entrepreneurs or established business owners seeking my input on startup matters, financing, employee relations, general management and leadership issues, policy matters, etc. Lately, however, many of the messages are coming from employees of medium-size and large companies who are growing frustrated at working in an environment that they deem (to quote one e-mail) "Intellectually stifling and (that) offers few challenges of one's creativity and innovation.''
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What's Your Company's Email Policy?
by Tim Knox
Does your company have an email policy? Did you even know there was such a thing? Well, there is, and if your company doesn't have one you are not only risking the professional image of your firm, but also risking potential liability issues that may arise from the misuse of your company email system. Read more
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Are You Mentor Material?
by Tim Knox
Typically, there are three things every good mentor should have: time, patience, and a genuine desire to help another person succeed without expecting anything in return. If you have an abundance of those things, then being a mentor can be a highly rewarding experience. If not, please see the rubber plant reference. Read more
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The Thick Line Between Buddy and Boss
by Tim Knox
I have made just about every business blunder you can imagine. I am like the Evel Knievel of the small business world, if Evel Knievel wrote a weekly column on motorcycle safety. One of the more unpleasant things I've had to do is fire a good friend who was not doing the job I hired him to do. He needed a job, I needed an employee, so I thought I would give him a shot. Read more
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Use Noncompete Agreements To Help Protect Your Business From
by Tim Knox
Renegade former employees riding the free enterprise wave is one reason noncompete agreements are gaining in popularity among employers who hope to use them to help protect their business from competitive threats launched by former employees. Many employers are now demanding that key employees sign noncompetes as a stipulation of employment. Read more
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Managing Employees Is A Little Like Herding Cats
by Tim Knox
I hope you have a full head of hair now, because depending on how quickly you get a grip on this situation, you could end up bald in a very short time. And if you're starting out bald all you can do is put on a cap and read on. Read more
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