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Customer Service
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How Critical is Customer Service to Your Business?
by Stephan Bevan
Exceptional Customer Service Will Either Make or Break Your Business! How you treat your customers WILL not only be your trademark, but it will also determine if your company will survive the 95% failure rate of business within the first 5 years. Accelerate your business' success with an Unbreakable Code of Honor that will keep your employees happy, and your customers coming back for more! Read more
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How To Really Get The Competitive Advantage
by Tim Knox
One of the cool things about being an entrepreneur and business author and speaker is that I get to use all kinds of big words and phrases that make me sound much smarter than I am. For example, just saying the word “entrepreneur” makes me sound quite educated and continental, despite the fact that the only subject in school I failed miserably was French. After an entire school year the only thing I learned to say was, “Mon professeur est un porc de verrue, “ which loosely translated means, “My teacher is a wart hog.” You can see why I got “la F.”
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Use Email Marketing To Keep Customers Buzzing About Your Business
by Tim Knox
The other day my radio show cohost, Paul Finley, mentioned that he had received an email from his dentist. The point of the email was to let Paul know that his office would be closed for a week and included instructions on what to do in case of a dental emergency. Obviously Paul’s dentist reads my column because I’ve been preaching about using email to keep in touch with customers for years. OK, maybe he doesn’t read my column and is just a brilliant guy in his own right. Either way, the point is clear: using email - no matter what type of business you’re in - is an excellent way to keep the lines of communication buzzing between you and those folks who keep you in business.
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Is Bad Customer Service Killing Your Business?
by Tim Knox
It’s time to beat the old bad customer service drum again. I know, I’m sick of beating the drum, too, but as long as bad customer service runs rampant through so many businesses I feel it is my entrepreneurial duty to bring it to your attention. So grab a pew and prepare to listen to the sermon I’ve preached before: bad customer service is the bane of business. If the Almighty smote down every business that dispenses bad customer service the world would be a much friendlier, albeit much sparser place. Consider a world without malls and fast food joints… would it really be so bad? Read more
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Santa: The Consummate Entrepreneur
by Tim Knox
You've probably never considered the fact that Santa is the CEO of a large organization that not only distributes a vast assortment of products throughout the world, but does so in a single night with just a sleigh and eight tiny reindeer. Sam Walton would have killed to have Santa's logistics manual. Read more
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How To Boost Your Bottom Line With Just Two Little Words
by Tim Knox
I hate to sound like one of those cheesy get-rich-quick commercials, but this week I am going to let you in on a little secret that is so powerful that it will immediately change the way you do business. In fact, this little secret is so powerful that you will be amazed at its immediate effect on you, your employees, and your bottom line. This little secret is guaranteed to improve your relationship with current customers and if used wisely, can get you lots of new customers without spending a dime on marketing or advertising.
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Don't Be Afraid To Give Problem Customers The Boot
by Tim Knox
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good.
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At Your Service: The Ten Commandments Of Great Customer Service
by Susan A. Friedmann
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates. Read more
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Credit Cards, Merchant Accounts, and Your Bottomline
by Tim Knox
The decision to accept credit cards is a wise one for any retailer. I agree with financial guru Dave Ramsey's teachings regarding the use and abuse of credit cards. Many people dig deep holes with credit cards that are hard to climb out of. But, from a practical business point of view, any retail business that does not accept credit cards is leaving money on the table. Read more
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There Are No Dumb Business Questions, Not!
by Tim Knox
I've gotten a few head-scratchers in response to this column. You know who you are, but don't worry, your secret is safe with me. I have a confession to make. Writing an advice column, whether it be advice for love or money or business, is often hard to do with a straight face. Occasionally a question comes over the digital transom that just makes me go, "Huh?" Read more
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The Great American Customer Service Unawareness Campaign
by Tim Knox
I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere. Read more
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Business Lessons Learned At The Mall
by Tim Knox
No offense to my mall merchant brothers and sisters, but a trip into the deepest jungle is more appealing to me than a trip to the mall. I get no joy out of trudging from store to store, attempting to communicate with salespeople from other planets, browsing discount racks of last season's dollar merchandise and peering into windows at mannequins that seem to be in some sort of inanimate pain (why can't they make a happy mannequin?). Read more
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