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Team Building
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How Critical is Customer Service to Your Business?
by Stephan Bevan
Exceptional Customer Service Will Either Make or Break Your Business! How you treat your customers WILL not only be your trademark, but it will also determine if your company will survive the 95% failure rate of business within the first 5 years. Accelerate your business' success with an Unbreakable Code of Honor that will keep your employees happy, and your customers coming back for more! Read more
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Can You Really Work Less and Accomplish More?
by Dan Miller
When Leonardo da Vinci was working on The Last
Supper, he spent many days on the scaffold,
painting from dawn till dusk; then, without warning,
he would take a break for a few days. The prior of
Santa Maria delle Grazie who contracted for his
services was not amused. He would beg Leonardo to
continue with the work. He preferred that Leonardo
be "just like the labourers hoeing in the garden, never
to have laid down his brush." Leonardo tried to persuade the old gentleman that "the greatest geniuses sometimes accomplish
more then they work less." Read more
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Companies Stifle Intrapreneurs At Their Own Risk
by Tim Knox
I've noticed an interesting trend lately. Usually the e-mail I receive in response to this column comes from rookie entrepreneurs or established business owners seeking my input on startup matters, financing, employee relations, general management and leadership issues, policy matters, etc. Lately, however, many of the messages are coming from employees of medium-size and large companies who are growing frustrated at working in an environment that they deem (to quote one e-mail) "Intellectually stifling and (that) offers few challenges of one's creativity and innovation.''
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What Makes A Good Leader? Ask Uncle Sam
by Tim Knox
In a recent study conducted by the Army War College, subordinates of the major generals who are leading the war efforts in Iraq were asked to rate the performance of their superiors. Read more
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A Sure-Fire, 10-Step Formula To Get Started As A Coach Or Consultant
by Adam Urbanski
“My guess is first I'll need some zippy flyers and a tri-fold brochure” said an email from Matt last week. Sadly, he is not the only one thinking that the first step to building a professional business is printing fliers and brochures. After all, that’s what everyone does, right? And it seems like a logical place to start, doesn’t it? Read more
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At Your Service: The Ten Commandments Of Great Customer Service
by Susan A. Friedmann
Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. Without them, we would not and could not exist in business. When you satisfy your customers, they not only help you grow by continuing to do business with you, but recommend you to friends and associates. Read more
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Top 7 Methods To Empower Employees
by Chris Anderson
How many times have you asked someone to do something like "draw up a plan for such and such project"? Your employee completes the plan, but then you say, "That is not what I wanted" or "That is not how you do it". And so the employee thinks: but you didn't tell me exactly how you wanted it done. Read more
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What's The Customer Service Buzz About Your Business?
by Tim Knox
If you're a regular reader of this column you know that my number one pet peeve is bad customer service. Nothing chaps my backside more than paying hard-earned money for a product or service only to have the provider of said product or service become apathetic, obnoxious or just downright rude after the transactional smoke has cleared. Read more
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Website Design Considerations
by Tim Knox
If you want to be a web designer, be a web designer. However, if the key focus of your business is building widgets, it doesn't take a rocket scientist to figure out that your time would be better spent building widgets, not Web sites. Read more
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